At VALkay we take pride in the quality and craftmanship of our bags.

If you're not completely satisfied with your purchase, we're here to help.

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You have 14 calendar days from the date you receive your order to request a return, in accordance with the Consumer Contracts Regulations 2013.

To be eligible for a return:
•     The item must be unused, in its original condition, and in the original packaging.
•     Proof of purchase (order confirmation or receipt) must be provided.

To initiate a return, please contact us at valkaydesigns@outlook.com with your order number and reason for return.

•     Customers are responsible for return shipping costs unless the item is faulty or incorrect.
•     We recommend using a tracked service to ensure safe delivery.
•     If the item is faulty, we will cover the return shipping costs and offer a replacement or full refund.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
•     A full refund will be issued to your original payment method within 14 days.•     

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Shipping costs (if applicable) are non-refundable, unless the item was faulty or incorrect.

We do not accept returns for:
•     Customised or personalised bags
•     Items marked as final sale

If your item arrives damaged or develops a fault within 30 days, please contact us immediately. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement.

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

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